FAQ's and Policies


Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Questions about your order?
Please contact me if you have any problems with your order.

Returns and exchange details

► CHANGE OF ORDER / CANCELLATION OF ORDER
We try to process orders as quickly as possible in order for our customers to receive their jewelry in a timely manner. Orders are usually processed within hours to get ready for production. Thus, if you need to make any changes to your order (including how to personalize your jewelry) or cancel your order, please do so within 4 hours of placing the order, or before you receive the “Your Order Has Shipped! notification, whichever is earlier.

Refunds will usually appear on your card statement within 2-5 business days. Occasionally, refunds can take up to 30 days to appear.

► RETURNS/EXCHANGES
We accept unworn and unpersonalized returns and/or exchanges within 14 days of when your package was delivered. Returns/exchanges are NOT accepted on personalized pieces, unless we made an error. Please contact us at GIGIMEYjewelryⓐgmail.com for refunds/exchanges.

♢ RETURNS

Returns will be processed in approximately 2-3 weeks. For returns, we refund the purchase price minus a 10% restocking fee. We do NOT refund shipping costs.

♢ ADJUSTMENT: INCORRECT LENGTH

If you didn’t order the correct length, we offer the following options for you:

✔ If you need a shorter chain than you ordered:
We will adjust it for free. You will be paying the cost of shipping the item back to you. 

✔ If you need a longer chain than you ordered:

*** We charge an adjusting fee of $8 CAD for each item to replace with a new longer chain (a length of 1 inch to 4 inch can be added). We do not reuse the chain for other orders, and the adjusting fee offsets part of the material cost. 

***Alternatively, you can order extender to be added to your chain. We have two types of extender. One is permanent extender which needs you to send the necklace back to us and we will add it for you. Another type is removable extender, in this case you do not need to send back the necklace, you order it separately, and you can hook it onto the necklace or take it off as needed. 

♢ EXCHANGES: FOR A DIFFERENT ITEM

We accept unworn/unpersonalized exchanges within 14 days of when your package was delivered. We charge the cost of shipping back to you as well as a 5% restocking fee. The price difference between the exchanged items will be counted. Please contact us first for a quote.
♢ PRICE ADJUSTMENTS:
Price adjustments will be honoured upon request if a sale starts within 48 hours of your last purchase being made.
Shipping
► SHIP TIME
Ship time is from the next business day you place your order or personalization details have been confirmed, whichever is later. Ship time include production time. All GIGIMEY jewelry are made to order and currently takes 3 business days to be prepared for shipment. If you need your jewelry sooner, please message us or leave us a note during check out. We strive to fulfill your order in a timely manner. ☺

Shipping time are estimates only. For areas outside of metropolitan zone, shipping time can be longer.

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❤ Canada
► Standard shipping
$6 Canadian dollars, $1 for each additional item
5-8 business days (no tracking)

► Express shipping
$28 Canadian dollars, $1 each additional item
3-6 business days (with tracking)

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❤ US
► Standard shipping:
$10 Canadian dollars (approx. $8 US dollars), $1 each additional item
5-8 business days (with tracking)

► Expedited shipping
$16 Canadian dollars (approx. $13 US dollars), $1 each additional item
4-6 business days (with tracking)

► Express shipping
$38 Canadian dollars (approx. $31 US dollars), $1 each additional item
3-5 business days (with tracking)

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❤ International
► Standard shipping
$18 Canadian dollars, $1 each additional item
Usually within 10 business day (with tracking). It may take up to 30-60 days to arrive due to custom delay.

► Express shipping
Currently, we do not provide express shipping outside of Canada and US.

International buyers
It is the buyer's responsibility for any custom duty fee that might be charged from delivery. How the import duty will be charged depends on each country's custom policies.
Additional policies and FAQs
► Communication
If customers do not leave enough or correct information to let us know how to personalize their orders, we send Etsy conversation to discuss the details. Please check our Etsy conversation after your place your order.

► Warranty
We offer a 30-day warranty from the date packaged is delivered for repair or replace manufacturing faults free of charge. You will be paying the shipping fee to deliver the item to us for repair. If your jewelry is outside of the warranty, we charge a repair fee as well as standard shipping fee to deliver the item back to you. The repair fee is $10-20 Canadian dollars depending on the extent of the work involved.

► Jewelry Care

Follow these tips to extend your jewelry’s longevity

♢ Do not wear it while showering, swimming, sleeping, or during any vigorous activity.
♢ Avoid perfume, lotion, sunscreen, and other chemicals getting on jewelry directly. After each use, gently wipe it clean with a soft cloth.
♢ Put on jewelry after putting clothes on and remove it before taking clothes off to avoid having it accidentally caught on your clothing.
♢ Store your clean and dry jewelry in airtight ziploc in a dark and dry place after each use or for long periods of non-use.

► Our Mailing Address
GIGIMEY
PO Box 39528
Richmond, BC, Canada V7A5G9

We truly appreciate your support of our products. If any issues arise with your order, please email us at info [at] GIGIMEY.com. For marketing, please email at marketing [at] GIGIMEY.com